Landlord & Tenant Claims
Protecting your property rights and resolving disputes
Not every landlord–tenant issue is about eviction. From repairs and safety to rent, access, and harassment, Complex Law helps landlords and tenants resolve problems quickly and fairly—using negotiation where possible and court action where necessary.
The Facts
What are landlord and tenant claims?
Landlord and tenant claims cover a range of disputes relating to the condition of a property, safety, licensing and payments. Common issues include damage or repairs, fitness for habitation, access for landlords, and quiet enjoyment of the property for tenants, as well as disagreements over rent or service charges. If the relationship breaks down, Complex Law can offer clear advice and practical strategies for resolution.
The law
There are various laws governing the rights and obligations of landlords and their tenants, including the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018, which set standards for fitness and safety, dealing with necessary repairs, compliance with gas and electrical safety and the structure and payment of rent and service charges, among other issues.
Your rights
Yes, in the event of a dispute, tenants may be able to claim for disrepair or unsafe conditions, including rent reimbursement/reduction and compensation for distress/inconvenience. Landlords can bring claims to recover rent arrears and losses arising from tenant breach, or seek injunctions to prevent anti-social behaviour or damage to the property, as well as to enforce access to carry out repairs or works.
Next steps
Gather any evidence that relates to the dispute: tenancy agreement, correspondence, inspection reports, photos/video, invoices/quotes, or safety certificates. Note down the timeline of events, including when issues were raised and what responses were received. Then, spea to Complex Law. Our property law specialists will assess if you have grounds for a legal claim and plan the best steps to take next.
How Complex Law can help
We combine fast response with focused recovery tactics: engaging banks and platforms, securing urgent court orders where justified, and pursuing claims against those who received or enabled the transfers.
Fitness and disrepair
We can help you secure rent reductions or abatements and claim compensation for the period your home was unfit for habitation, as well as apply for injunctions to force urgent works where necessary.
Rent, service charges, and money claims
Our specialist team will challenge unfair rent arrears or overpayments and scrutinise service charges for reasonableness – and can help you to recover any losses or compensation for damage to property.
Access or harassment
either party, we will bring robust claims to protect your rights when they have been breached.
Transparent, structured costs
We can usually offer fixed‑fee options for initial reviews, responses, and negotiations. If it’s necessary to take your case to court or a tribunal, we will keep costs clear with fixed or staged fee options where possible.
Do you have a claim?
If the relationship between landlord and tenant has broken down due to a disagreement, it can be advisable to seek legal advice to protect your rights. Do any of the points on our checklist apply to you?
If so, you should speak to Complex Law to discuss your situation in more detail and explore the options available to you.
Claim checklist
Repairs or safety issues aren’t being addressed.
You’ve experienced harassment or an attempted unlawful eviction.
Rent or service charges are unpaid or are in dispute.
Access for essential works is being unreasonably refused or obstructed.
There is damage to property or a breach of the tenancy agreement.
Legal services tailored to your needs
Our practice is focused on three areas of law: Consumer Claims, Individuals, and Businesses (Complex 360), making it easy to match your legal issue with the right team and strategy.
Consumer Claims
If you’ve been missold a loan or targeted by fraudsters or scammers, you don’t have to face the fallout alone. We’ll represent you on a no-win, no-fee basis.
What Others Say
Hear from our past clients
We’re proud of our success rate. Over the last four decades, we’ve helped thousands of clients secure the judgments, compensation, settlements, or resolutions they were seeking.
Excellent rating
Paul W
Ridiculously easy to check and apply. All the searching is done for you in literally one minute. A soft credit check is required but doesn't impact your score. Go and claim what’s rightly owed!
Kathleen H
This is the first time I have contacted Complex Law. It was easy and I got a quick response. I was shocked how many finance companies they found within half an hour. There was no way I would have remembered these companies.
Sidali S
Really pleased with how easy it was to fill out the complaint form. The layout was clear, and the steps were simple to follow, which made the whole process quick and stress-free. It’s great to see such an efficient and user-friendly system in place.
Frequently asked questions
If you don’t find the answer to your question here, get in touch with us and we’ll be happy to help.
Essentially, failure to maintain the structure or exterior, or failure to ensure the property is fit for human habitation. This can range from serious safety issues, such as blocked drains, leaks, and unsafe electrics, to structural problems like crumbling brickwork and damp and mould caused by underlying structural faults. Minor issues, such as a draughty window (which is not actually broken), usually do not meet the legal definition of disrepair.
If your landlord has failed in their duty to make essential repairs, we can send a formal letter, set inspection and access arrangements, and issue a claim or injunction for urgent works. In some cases, we recommend reporting the dispute to the local council or Environmental Health to expedite resolution.
The most important thing you can do is to keep a clear written record of your attempts to access the property and your reasons for doing so, as well as any communication – emails, messages, etc – received from the tenant refusing to grant access. Then, speak to Complex Law. We can set out reasonable notice and arrangements, and seek an order compelling access for essential works.
Most cases involving disputes over rent or service charge payments, such as arrears, missed payments, or disagreements over increases, can be resolved through negotiation and the exchange of evidence, saving time and money for both parties involved. However, in more serious or complex cases, this may not be possible, and disputes may be escalated to the First‑tier Tribunal or the County Court.
It can constitute both a civil and a criminal matter. Harassment is a criminal offence, and it can also form the basis for civil claims seeking injunctions or damages. If you’re suffering harassment from a landlord or a tenant, then it’s essential to seek legal advice as quickly as possible to resolve the situation and ensure your rights are upheld.
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