Our practice has a long-standing presence in the UK legal sector, with roots stretching back over thirty years – although the name Complex Law is a recent innovation, introduced after our current management took the helm in 2023. This year, we’ve expanded rapidly, growing from seven team members in January to 22 by year-end (with plans for up to 20 additional hires in the next twelve months).
And as we round out 2025, we’ve worked with long-term collaborators Phunk Creative to launch our new website (yes, you’re looking at it right now!) We’ve designed it from the ground up to make it easier than ever for our clients to find the information they need and get in touch with a solicitor.
The engine behind our rapid growth
We’ve always been a forward-looking practice, and in recent years we’ve pioneered the strategic use of technology and artificial intelligence. By implementing AI-powered tools for document review, data analysis, and case management, the firm has optimised workflows, increased efficiency, and streamlined the management of high-value, complex cases, including property disputes, fraud, and professional negligence.
People-first, in perpetuity
Unlike some businesses, we don’t see this tech as a way to replace our people, but a way to free up their time so they can focus on our clients. We believe in personalised service, honest conversations and tailored advice – and we can only deliver that by devoting time and attention to each case we take on.
Attracting and retaining top legal talent is our number one priority – but people skills are valued just as much as legal expertise when it comes to hiring. We’ve cultivated a workplace culture built on collaboration, transparency, and passion, bringing together skilled solicitors, paralegals, and support staff who are motivated to make a real difference.
Five-star service (not our words)
We’re delighted that our personalised approach resonates with clients, and we’re proud of the more than 3,900 five-star reviews that we have received on Trustpilot within the past 6 months alone. We work hard to deliver exceptional outcomes, and on the rare occasion we receive less positive feedback, we take it into account and look for any improvements we can make to our service.
We have also achieved Lexcel accreditation, demonstrating excellence in legal practice management, and Cyber Essentials Plus certification, reflecting our commitment to robust cybersecurity standards.
Investing in the future
Looking ahead, Complex Law continues to innovate, strengthening our technological capabilities and investing in our growing team. By combining modern tools with a client-first approach, a talented workforce, recognised professional standards, and consistently high client satisfaction, we believe we’re setting a new benchmark for consumer law practices.
We’re proud to be one of Liverpool’s fastest-growing legal employers and to serve the people of the city and beyond – upholding your rights and resolving your legal issues. If you need plain-English legal advice or representation, we’re only a phone call or an email away.
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